NARS opens Contact Center in Montego Bay, Jamaica. Company gives industry a "near shore" alternative to outsourcing
St. Louis, Missouri, August 21, 2003 – National Asset Recovery Services, Inc. ("NARS") today announced the opening of its multi-million dollar contact center in Montego Bay, Jamaica. The 26,000 square foot facility can accommodate over 1,200 agents and provides a full array of inbound and outbound customer solutions. Services such as debt collection, customer care, telemarketing, data processing and help desk assistance are just a few of the solutions that NARS offers its clients.
"We recognized the growing number of opportunities that were being considered off shore, and have expanded our family of companies to include a very impressive contact center in 'near shore' Jamaica", said Christopher H. Buehrle, President, National Asset Recovery Services. "Giving our customers substantial cost savings while maintaining the quality they have come to expect from NARS was our main concern. After a great deal of research, we decided that a location in the Caribbean would be a much more desirable location. I can leave our St. Louis, Missouri headquarters in the morning and be sitting in my Montego Bay office by noon. That convenience coupled with a first rate facility and state of the art telecommunications has our customers very excited."
The Honorable Philip Paulwell, Jamaica's Minister of Commerce, Science and Technology, added, "We are delighted that NARS has chosen Jamaica as a location for their contact center. This is a significant boost for the contact center industry and an affirmation of confidence in the capabilities of the Jamaican workforce. The Jamaican Government is committed to the development of the contact center industry and will work closely with NARS to ensure that their operation is successful."
National Asset Recovery Services, Inc. is a receivables management company with its headquarters in St. Louis, Missouri. NARS has been in existence since 1993 and has worked diligently to develop its reputation as a professional and performance-driven financial services firm. NARS has successfully built an operational infrastructure based on the strongest of management and capable personnel with the latest in call center technology. The Windows® based collection system, its telephony, and reporting features provide a strong foundation from which the company has grown and will continue to flourish. NARS services accounts nationwide and is ranked among the top consumer collection agencies registered in the United States. For more information visit http://www.narsnet.com.
NARS worked with various professionals in the construction of the facility. The company chose Avaya as it's phone vendor, Sprint for it's voice and data services, Modern Business Interiors for its interior design and furniture installation, and Safe Harbor as its IT consulting firm.
Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500®. For more information, visit www.avaya.com
Sprint (NYSE: FON, PCS) is a global integrated communications provider serving more than 26 million customers in over 100 countries. Sprint provided critical voice and data services to NARS' brand new 26,000-sq.-ft. call center in Montego Bay, Jamaica. Patricia Eaves, Regional Vice President, Sprint Business - Caribbean said, "The Sprint team had to use some creative problem-solving in our negotiations and implementation strategy to meet a very tight deadline. National Asset Recovery has become a top collection agency by holding itself and its service providers to very high standards. We are proud of our role in helping NARS meet its customer commitments and grow its business in Jamaica." For more information, visit www.Sprint.com.
Modern Business Interiors again assisted NARS with its interior furniture and facility design. "From the time we started the design process through the final installation, we completed the job within five weeks" said Mitch Stern, Principal, Modern Business Interiors. "We installed over 500 workstations, ten offices, two conference rooms, one training room, two reception areas, as well as several miscellaneous areas. Working closely with our primary supplier, AllSteel, we coordinated the job through their international division." For more information, visit www.modernbusinessinteriors.com
Finally, NARS partnered with Safe Harbor Information Group for guidance on critical technology and call center operational requirements. Safe Harbor is a St. Louis, Missouri based Business and IT Consulting firm focused on improving business results. For more information, visit www.safeharborig.com.